Making A Purchase Making a purchase could not be easier. Just fill in the form above and click submit to mail it us, we'll mail or call you back to confirm the final cost, delivery method and payment.

You can give your credit card details over the phone, by fax or post or alternatively mail us a cheque.

We accept VISA, MASTERCARD, SWITCH, SOLO and ELECTRON. We do not charge for any item until your order is verified and it is ready for shipment. We will confirm your order by email for verification.

Shipping And Handling Whilst we try to do everything in our power to ensure that parcels arrive on time by prompt attention to your orders, we can never guarantee delivery by a specific date. We use reputable carriers, and to keep our prices at acceptable levels, we have negotiated rates for their standard service. However, should you wish a more immediate delivery, we are happy to quote for an enhanced service. Please contact us for further information.

Any packages weighing over 2 kilos for delivery to destinations outside the UK will be sent via Fedex. The total on your order form will not include the delivery charge. Once we have received your order we will contact you with the cost for delivery. No payment will be taken from your credit card until we have had your approval to the total cost.

If we have not delivered the goods within 30 days of the date given in our acceptance then you may cancel the contract and we will refund any money paid by you.

Certain food items may be prohibited in a country to which they may be sent. It is your responsibility to check with the appropriate authorities to ensure the goods ordered are not prohibited.

You should inspect the goods when you receive them for damage. If you find any damage you must tell us as within 24 hours of receipt of the goods. On receipt of the returned goods we will at our discretion either refund the purchase price or provide replacement goods at no cost to you. If we decide to provide replacement goods we will be deemed to have complied with our obligations under the contract and no claim can arise out of your rejection of the original goods.

Remittance Terms We will ship your goods once we have received credit card authorisation or your cheque. If there are any problems we will email you immediately.

Trade And Bulk Orders Please complete the form above and we'll get in touch to agree your discounted price. Alternatively mail or call to discuss your requirements.

Delivery Schedule You will normally receive your order within 5 working days. International orders are generally received within 14 days.

UK delivery prices quoted are for 2nd Class delivery. If you need delivery on a specific day please contact us with your requirements.

You will receive an order confirmation/acceptance and delivery date within 24 hours of sending your order.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee If your goods do not arrive in perfect condition or are not to your complete satisfaction, please contact us by telephone, fax or email within 48 hours of receipt. We will arrange for a replacement of the damaged or defective items to be sent to you free of charge or credit you with a full refund.

Cancellation You may cancel your order at any time within 7 working days of receiving your goods. Because we supply food products we must insist that any goods returned which are not faulty or damaged must be returned in their original packaging with the containers still sealed. If goods are being returned for reasons other than fault or damage, the return cost will be borne by you. You will however be refunded the cost of the goods within 30 days.

Complaints At M&B we work hard to ensure your satisfaction with our products and service. If for some reason you are not a hundred percent satisfied with our goods or standard of service please contact Graham Scott. We will endeavour to give all complaints our urgent attention. Your complaint will be acknowledged at the latest within 5 working days and we will endeavour to resolve the matter within 30 days at the very latest. Our contact details are below.

Reaching Us Email: g.scott@mbsc.co.uk

Or telephone us between 9.00am and 5.00pm Monday to Friday on +44 (0)20 8801 7948

Fax us on +44 (0)20 8801 4663

M&B of London, 3a Milmead Industrial Estate, Mill Mead Road, London N17 9ND

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.If you have any questions/comments about privacy, you should email us on g.scott@mbsc.co.uk or telephone Graham Scott on 020 8801 7948.